T&Cs

These Terms & Conditions set out the rules for using our website and purchasing our furniture. By placing an order, you agree to be bound by these terms.

1. Company Information

This website is owned and operated by SQNM Ltd.

  • Registered Office Address: 35-37 Ludgate Hill, Office 7, London, England, EC4M 7JN

  • Company Registration Number: 13958034

  • Email: hello@edenandelm.co.uk

2. The Contract

When you place an order on our website, it constitutes an offer to purchase. The contract between us is only formed when we send you an email confirming that your goods have been dispatched. We reserve the right to decline any order for reasons such as stock unavailability or pricing errors.

3. Pricing and Payment

  • All prices are shown in GBP and include VAT where applicable.

  • Payment is taken in full at the time of ordering.

  • In the event of a pricing error, we are not obliged to provide the goods at the incorrect price. We will contact you to ask if you wish to proceed at the correct price or cancel the order.

4. Delivery

  • Timescales: Delivery dates provided are estimates. While we aim to meet these dates, we are not liable for any losses caused by delivery delays.

  • Access: It is your responsibility to ensure the items ordered can be delivered into your home. This includes measuring doorways and stairwells.

  • Failed Delivery: If our courier cannot complete a delivery due to a lack of access or because no one was home for a pre-arranged appointment, a redelivery fee may apply.

  • Shipping Regions and Surcharges: We offer free delivery to most of the UK. However, due to increased courier costs, certain regions incur a shipping surcharge.

  • Selecting the Correct Shipping: If your delivery address falls within one of the following postcode ranges, you must select the Remote Area Surcharge option at checkout:

      • Zone C (Higher Scotland and Northern Ireland): A surcharge of £25.00 applies to postcodes starting with BT, AB31 to AB56, IV1 to IV40, KW1 to KW14, PA21 to PA38, and PH4 to PH50.

      • Zone D (Islands and Offshore): A surcharge of £25.00 applies to all postcodes in the Isle of Man (IM), Channel Islands (GY, JE), Western Isles (HS), Shetland (ZE), and various offshore postcodes in the IV, KA, KW, PA, and PH ranges.

    • Incorrect Shipping Selection: If a surcharge area address is provided but the surcharge is not selected at checkout, we will contact you to arrange payment of the outstanding balance. We reserve the right to cancel the order and issue a full refund if the surcharge is not paid within 48 hours of our request.

5. Product Descriptions

  • We make every effort to ensure our photos and descriptions are accurate.

  • Natural Materials: Because we use materials like solid wood, and leather, each piece is unique. Natural variations in grain, texture, and colour are characteristics of the material and are not considered faults.

6. Cancellations and Returns

Your rights to cancel and return items are governed by our Returns & Refund Policy, which is incorporated into these terms. Please review that policy for full details on timeframes, return shipping costs, and packaging requirements.

7. Faulty Goods

Under the Consumer Rights Act, you have a legal right to goods that are of satisfactory quality, fit for purpose, and as described. If your furniture arrives damaged or develops a fault, please contact us within 48 hours so we can arrange a repair, replacement, or refund.

8. Limitation of Liability

We are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these terms. However, we are not liable for:

  • Business losses (e.g., loss of profit or business interruption).

  • Delays caused by events outside our control (e.g., severe weather or industrial action).

  • Damage caused by your failure to follow furniture care instructions.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales (or the courts of Scotland or Northern Ireland if you reside there).