Returns and Refunds

We want your new Eden & Elm piece to be the perfect addition to your home. We understand that sometimes things do not look quite the way you expected once they arrive. If you are not completely happy, here is how we can help.

Your Right to Change Your Mind

You have 14 days from the date of delivery to let us know if you have changed your mind. Once you have notified us, you have another 14 days to get the item back to us.

  • Shipping Your Return: For "change of mind" returns, you are responsible for organising the courier and covering the full cost of shipping the item back to our warehouse.

  • A Professional Touch: Because furniture is heavy and fragile, we strongly recommend using a specialist furniture courier with tracking and insurance.

  • Damage in Transit: We cannot offer a refund for items that arrive back to us damaged during transit.

Condition & Care

To receive a full refund, items must be returned in their original, resaleable condition and in their original packaging.

  • Handles & Legs: If you have attached handles, screwed on legs, or otherwise modified the piece, it is considered "used."

  • Value Deductions: If an item is returned without its original protective packaging or shows signs of use, we may deduct a percentage from your refund to account for the loss in its resale value.

  • Natural Characteristics: We celebrate the unique nature of our materials. If your piece features solid wood, marble, or leather, please be aware that natural variations in grain, colour, texture, and markings are part of the item's character. These are not considered faults, and a return based on these traits will be processed as a "change of mind" return.

Failed Delivery & Access

It is important to ensure that your new furniture can reach its intended room.

  • Measurement: Please double check all dimensions, including doorways, hallways, and stairwells, before placing your order.

  • Access Issues: If a delivery cannot be completed because the item does not fit into your property, this will be treated as a "change of mind" return, and any costs for the return journey will be your responsibility.

  • Missed Appointments: If you miss a pre-arranged delivery window or the courier is unable to gain access to your property, a redelivery fee may be charged by the courier.

Faulty or Damaged Items

Quality is incredibly important to us. If your item arrives with a fault or was damaged during its journey to you, please let us know within 48 hours.

  • Getting Started: Please send us your order number and clear photos of the issue, including the packaging.

  • Our Responsibility: In these cases, we will handle everything, including organising and paying for a courier to collect the item, and provide a repair, replacement, or full refund.

Made-to-Order Pieces

If you have ordered a piece that was customised specifically for you, such as a choice of fabric or a bespoke size, these items cannot be returned unless they are faulty.

How to Start a Return

  1. Get in Touch: Contact our team with your order number and photos of the item in its packaging.

  2. Send it Back: Once we have confirmed the return, you can book your courier to our designated return address.

  3. Refund: After our team inspects the item at our warehouse, we will process your refund to your original payment method within 14 days.

If you have any questions or concerns about returns and refunds, please reach out - our team will be more than happy to help!